FAQ's

Questions and Answers:

Who can order from Scrap of Paradise? 

Currently, we are only able to ship to customers within Canada.

When will I get my order?

Standard shipping within Canada typically takes 3-12 business days, including processing time.

What methods of payment do you accept?

We accept Visa®, MasterCard®, Amex®, ApplePay, PayPal and EMT.

How do you determine the price of my order?

Shipping rates will be calculated on an individual basis. Rates will be based on the size and weight of the package as well as its destination.

Which shipping methods does Scrap of Paradise use?

Scrap of Paradise uses Canada Post Regular Parcel shipping by Default.  We also offer Express and Priority shipping through Canada Post.  Customers can select the best option at the time of check out.  Alternative delivery methods can be requested based upon customer requirements (subject to applicable costs). 

Can I change or cancel my order?

We do not normally accept order cancellations once an order has been processed.  You may add to or modify your order prior to shipping. To add or modify your order or if you have a question regarding your order, please contact: scrapofparadise@gmail.com.

What is your return policy?

Please contact Scrap of Paradise before returning any product, stating the order reference and the reason for the return. Shipping costs are non-refundable and product returns are subject to a 20% restocking fee. Items must be returned at the customer's expense.

What is your return policy on damaged product?

We ensure that all of our products are inspected carefully before shipping. If you receive damaged items, please keep your box & packaging and contact us. We insure larger parcels and will file a claim with Canada Post on your behalf. Please allow for sufficient time to resolve this issue. We reserve the right to either reimburse or re-ship an item at our discretion.

Can I request products to be brought in?

Yes you can.  You can email scrapofparadise@gmail.com with your request.  Any request will be based on availability.  If the request is a product that is higher than $100, a deposit maybe required.

Do you have email newsletters? How do I sign up? 

We do have a monthly newsletter.  You can sign up on the front page of the website.

Do you have a walk in store?

At this time we are only an online store.  We will have a walk in store on September 1st.  Please join us for the Grand Opening.

Is your site secure?

scrapofparadise.ca uses a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep the information confidential.

When you place an order or access your personal information, Scrap of Paradise offers the use of a secure server. All of your personal information, including credit card number, name, and address, is transmitted via Secure Socket Layer (SSL) technology. SSL technology is the industry standard for secure online transactions, and then the information is encrypted into our databases, only to be accessed as stated above.

For more information on how we protect your personal information, please see our  privacy guarantee.

Will you be offering Classes?

We will be offering classes starting in September.  We are on the hunt for talented paper crafters that are willing to share their talent.  If this sounds like you, please email us at scrapofparadise@gmail.com

Will you be offering Class Kits?

We will be offering class kits, once the classes start in September.  We are on the hunt for talented paper crafters that are willing to share their talent.  If this sounds like you, please email us at scrapofparadise@gmail.com

How do I present a submission for me to teach a class?

You can email us a photo and contact information to scrapofparadise.ca.  If you have been selected, you will be contacted.

How do I apply for a job with Scrap of Paradise?

We are looking for resumes for 2 part time employees.  Please email a resume to scrapofparadise@gmail.com